1 Day Conflict Management Seminar
A 1-day seminar focused on gaining
key skills to avoid and manage conflict situations. Courses run daily.
Conflict Management, De-escalation,
and Resolution Training
Find out how communication skills can help avoid conflict and resolve problems.
Consider factors influencing human responses in a conflict situation, creating triggers and inhibitors.
Learn ways to assess and reduce risks in conflict situations.
Understand how communication skills can de-escalate conflict and the importance of post-incident issues such as providing support and sharing good practice.
ON COMPLETION OF THE SEMINAR DELEGATES
WILL UNDERSTAND:
- The causes and stages of conflict
- Roles and responsibilities in conflict situations
- How to empower staff to deal with conflict
- Using communication skills to solve problems and reduce the chance of conflict
- Factors influencing human responses in conflict situations
- How to assess and reduce risks in conflict situations
- How to communicate clearly and effectively to de-escalate conflict in
emotionally charged situations - How to act as an effective mediator
- Use of physical intervention techniques where necessary
- Good practice following a conflict situation
Why is workplace conflict management training important?
Conflict is a common occurrence in many workplaces, yet many professionals lack even the most basic conflict management skills. Learning how to manage disagreements and disputes or better still avoid them all together, rather than reacting emotionally, is very important for individuals or teams under pressure in a business environment.
Delivered at either our central Manchester training centre or a venue of your choice, we will train staff how to recognise the signs of an escalating situation and teach some simple methods to de-escalate it and avoid violence.
TOPICS
COVERED
Resolving conflict
- Between staff and management
- Between organisation and management committees
- Between individuals
- Within teams
Types of conflict
- Open conflict
- Procedural conflict (grievances)
- Suppressed conflict
Reasons for conflict
- Ineffective communication
- Lack of common goals
- Different styles of working
- Lack of job ownership
Techniques to dealing with conflict
- Active listening
- Focusing on issues rather than people
- Trying to find consensus
- Understanding both sides
- Physical intervention
Preventing future conflict
- Developing relationships
- Empowering staff to solve problems
- Open communication
- Mediation structures
Who should attend?
Conflict management techniques are applicable within a range of roles with direct contact with the public, customers, and service users.
Individuals, small and large groups welcomed.
CPS Training conflict management training is ideal for all staff who may experience conflict in the workplace or when dealing with the public face to face in the entertainment or hospitality industry.
This course is also suitable for business professionals who want to develop their Conflict Management skills, understand their own behaviour and emotions when addressing conflict, and discover productive ways to manage conflict situations.
